Assessing service quality : satisfying the expectations of library customers

By - Hernon, Peter.

Floor - Floor 1

Published - Chicago : American Library Association, 1998

ISBN 13 - 9780838934890

Book Status - 1 Qnty Available with us.

Subject - Public services (Libraries)--Evaluation. , Public services (Libraries)--United States--Evaluation.

Shelf No - 9

Call Number - 025.5 HER

Physical Description - xvii, 243 p. : ill. ; 28 cm.

Notes - Includes bibliographical references (p. 231-237) and index.

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