Conversation transformation : recognize and overcome the 6 most destructive communication patterns
By - Benjamin, Ben E., 1944- , Simon, Anita, 1936- , Yeager, Amy, 1975-
Floor
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Floor 1
Published
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McGraw-Hill, New York, 2012
ISBN 13 - 9780071769969
Book Status
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1 Qnty Available with us.
Subject
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Oral communication
Shelf No
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13
Call Number
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302.346 BEN
Physical Description
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1 online resource
Failed conversations can take a heavy toll on our professional and personal lives. This helpful book offers practical guidelines for managing the six most common conversation killers so you can replace unconstructive habits with more effective responses. -- Edited summary from book