It's Not My Department! how to get the service you want, exactly the way you want it!

By - Glen, Peter.

Floor - Floor 2

Published - New York : W. Morrow, c1990.

ISBN 10 - 0688088961

ISBN 13 - 9780688088965

Book Status - 1 Qnty Available with us.

Subject - Customer services--United States.

Shelf No - 15

Call Number - 658.812 GLE

Physical Description - 241 p. : ill. ; 25 cm.

Notes - Includes index.

Book Information

It's Not My Department is Peter Glen's radical new handbook on how to give and receive the best service. He provides instant put-to-work advice for businesspeople who know that the customer service revolution is coming, and want to be one step ahead of the competition.

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