People Skills

By - Bolton, Robert

Floor - Floor 1

Published - New York : Simon & Schuster, 1986.

ISBN 10 - 067162248X

ISBN 13 - 9780671622480

Book Status - 1 Qnty Available with us.

Subject - Interpersonal relations.

Shelf No - 13

Call Number - 302.34 BOL

Physical Description - xv, 300 p. : ill. ; 21 cm.

Notes - Include index.

Book Information

Improve your personal and professional relationships instantly with this timeless guide to communication, listening skills, body language, and conflict resolution. Maybe a wall of silent resentment has shut you off from someone you love. Maybe you listen to an argument in which neither party seems to hear the other. Or maybe your mind drifts to other matters when people talk to you. People Skills is a communication skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these “roadblocks” damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. People Skills will show you: · How to get your needs met using simple assertion techniques · How body language often speaks louder than words · How to use silence as a valuable communication tool · How to de-escalate family disputes, lovers' quarrels, and other heated arguments Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

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