Based on his years as a front-line reference librarian and university professor of the subject, Grogan explains that the job requires a systematic bibliography and interpersonal communications skills. Changes since the 1979 edition deal with new computer technology, question analysis and taxonomy, information-seeking behavior, evaluation, and other topics. Of interest to librarians and students, but perhaps as well to researchers who often deal with reference librarians. Acidic paper. Annotation copyrighted by Book News, Inc., Portland, OR