Quality Wars

By - Main, Jeremy,

Floor - Floor 2

Published - New York : Free Press ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International, c1994.

ISBN 10 - 0029166845

ISBN 13 - 9780029166840

Book Status - 1 Qnty Available with us.

Shelf No - 17

Call Number - 658.5620 QAL

Physical Description - x, 382 p. ; 25 cm.

Notes - Includes index

Book Information

The quality revolution is a decade old. This first, in-depth study of the companies that have attempted large-scale improvement efforts reveals what works and what doesn't with regards to Total Quality Management. Companies profiled include Hewlett-Packard, Ford Motor Company, IBM, and Florida Power and Light. Line drawings.

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