Quality management in service organisations : Georg R. Beilharz, Ross L. Chapman

By - Beilharz, Georg R.

Floor - Floor 2

Published - Melbourne : Longman Business & Professional, 1994.

ISBN 13 - 9780582803459

Book Status - 1 Qnty Available with us.

Subject - Service industries--Management

Shelf No - 15

Call Number - 658 BEI

Physical Description - 213 p. : ill. ; 24 cm.

Notes - Includes bibliographical references and index.

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