TQM in the Service Sector
By - Mohanty, R. P. , Lakhe, R. R.
Floor
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Floor 1
Published
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Jaico Publishing House, Mumbai, 2002
ISBN 10 - 8172249535
ISBN 13 - 9788172249533
Book Status
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3 Qnty Available with us.
Subject
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Service industries--Management
Shelf No
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17
Call Number
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338.4068 MOH
Physical Description
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[16], 598 p.: ill.; 22 cm
The service sector contributes to the economy by absorbing surplus labor released from the agriculture and manufacturing sectors due to automations. It plays a positive role in maintaining economic stability. This sector covers many organizations such as health-care, education, banking, municipalities,etc. This book is about understanding TQM concepts and applications in the service sector.