The

The Basics of Process Mapping

By - Damelio, Robert
Floor - Floor 2
Published - Quality Resources, New York, ©1996
ISBN 10 - 0527763160
ISBN 13 - 9780527763169
Book Status - 1 Qnty Available with us.
Subject - Organizational effectiveness , Flow charts--Work design
Shelf No - 17
Call Number - 658.54 DAM
Physical Description - xi, 65 pages : illustrations ; 18 cm.
Book Information
Practical and easy to read, this book contains a case study of both levels of process mapping and guidelines for when to use each type. It details the importance of process mapping in examining a work flow and customer-supplier relationships as the foundation for appropriate improvements. The author provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map, and reviews the commonly used flowchart. Highlighting the relationship of process mapping to flowcharting, he delineates the differences between a cross-functional process map, a relationship map, and a flowchart, providing detailed examples of why and how each is used in specific situations.

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