The knowledge management toolkit : practical techniques for building a knowledge management system

Call number: 658.4038 TIW 2002

2nd ed.

Physical Description: xxvii, 383 pages : illustrations ; 25 cm + 1 CD-ROM (4 3/4 in.)

Notes: includes index

In this book Amrit Tiwana, walks step by step through the development of a state-of-the-art enterprise Knowledge Management System. Thoroughly revised to reflect today's latest tools, technologies, and best practices, this hands-on guide offers a complete roadmap for building KM systems incrementally - with each delivering new business value and seamlessly building on the work that receded it. Utilizing practical checklists and diagrams, Tiwana introduces best techniques for planning, design, management, deployment and management