Total Quality Service: a simplified approach to using the Baldrige Award criteria
By - Kessler, Sheila.
Floor
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Floor 2
Published
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Milwaukee, Wis. : ASQC Quality Press, ©1995.
ISBN 13 - 9780873893367
Book Status
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1 Qnty Available with us.
Subject
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Total quality management--United States.
Shelf No
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17
Call Number
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658.562 KES
Physical Description
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vii, 161 p. : ill. ; 23 cm.
Notes
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Includes bibliographical references (p. 137-141) and index.