Customer

Customer Service

By - Harris, Elaine K.
Floor - Floor 2
Published - Pearson Prentice Hall, Upper Saddle River, N.J., ©2010
ISBN 10 - 0135064333
ISBN 13 - 9780135064337
Book Status - 1 Qnty Available with us.
Subject - Customer services
Shelf No - 6
Call Number - 658.812 HAR 2010
Edition - 5th ed
Physical Description - xiv, 177 pages : illustrations ; 26 cm
Notes - Includes Glossary
Book Information
The market-leader,Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

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