deliver outstanding customer service : gain and retain customers and stay ahead of the competition,
floor 2
new delhi: ubspd, 2002
customer services
it's not my department! how to get the service you want, exactly the way you want it!,
floor 2
glen, peter.
new york : w. morrow, c1990.
customer services--united states.
delivering knock your socks off service,
floor 2
anderson, kristin,
amacom, new york, ©1998
customer services
customer service,
floor 2
harris, elaine k.
pearson prentice hall, upper saddle river, n.j., ©2010
customer services
how to manage the it helpdesk,
floor 2
bruton, noel,
butterworth-heinemann, oxford, 2002
customer services--management
how to give quality service to your customers,
floor 2
denton, d. keith
universal book stall, new delhi, 1989
customer services--evaluation
how to give quality service to your customers,
floor 2
denton, d. keith
universal book stall, new delhi, 1989
customer services--evaluation
product plus : how product + service = competitive advantage,
floor 2
lovelock, christopher h.
mcgraw-hill, new york, ©1994
customer services
care to be different? : easy ways to make your work and life more enjoyable- : -explored through a humorous collection of real-life customer service stories!,
floor 2
maggs, philip
keyturn training, rugby, 2009
customer services
best practices,
floor 2
hiebeler robert; ketteman charles; kelly, thomas b.
simon & schuster, new york, ny, ©1998
customer services management case studies
achieving excellence through customer service,
floor 2
tschohl, john
prentice hall, englewood cliffs, n.j., ©1991
customer services
outrageous!,
floor 2
gross, t. scott
outrageous! : unforgettable service--guilt-free selling
selling,customer services