Deliver outstanding customer service : gain and retain customers and stay ahead of the competition
Floor
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Floor 2
Published
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New Delhi: UBSPD, 2002
ISBN 13 - 9788174764331
Book Status
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1 Qnty Available with us.
Subject
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Customer services
Shelf No
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17
Call Number
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658.812 NAS 2002
Edition
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2nd ed.
Physical Description
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xii, 224 pages : illustrations ; 24 cm.
Notes
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Previous edition published as: Exceeding customer expectations. Oxford : Pathways, 2000 Includes index