Enterprise One to One

By - Peppers, Don , Rogers, Martha

Floor - Floor 2

ISBN 10 - 0385482051

ISBN 13 - 9780385482059

Book Status - 1 Qnty Available with us.

Subject - Customer relations

Shelf No - 16

Call Number - 658.8 PEP

Physical Description - xxv, 436 pages : illustrations ; 19 cm

Notes - Includes index

Book Information

Explains how businesses can use interactive information gathering to get a better idea of what their customers want and serve them better by anticipating their needs.

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