customer relationship management,
floor 2
anderson, kristin,kerr, carol
mcgraw-hill, new york, ©2002
customer relations
enterprise one to one,
floor 2
peppers, don,rogers, martha
currency doubleday, new york, ©1997
customer relations
why good clients fire great companies,
floor 2
gamble, john
tenacity, rowell, ga., ©2001
customer relations
mastering customer relations,
floor 2
cartwright, roger
macmillan, basingstoke, 2000
customer relations
build your customer strategy,
floor 2
barnes, james g.
john wiley, hoboken, n.j., ©2006
customer relations
mastering customer relations,
floor 2
cartwright, roger
macmillan, basingstoke, 2000
customer relations
the new market leaders : who's winning and how in the battle for customers,
floor 2
wiersema, frederik d. (frederik derk)
free press business, london, 2002
customer relations
building great customer experiences,
floor 2
shaw, colin,ivens, john
palgrave macmillan, houndmills, basingstoke, hampshire, 2005
customer relations
building great customer experiences,
floor 2
shaw, colin,
palgrave, houndmills, basingstoke, hampshire, 2002
customer relations
french for business,
floor 1
bower, malcolm;
hodder & stoughton, london, 2002
customer relations