Managing with Total Quality Management

By - Wilkinson, Adrian

Floor - Floor 2

Published - Macmillan business, Basingstoke, 1998

ISBN 10 - 0333620070

ISBN 13 - 9780333620076

Book Status - 2 Qnty Available with us.

Subject - Total quality management

Shelf No - 16

Call Number - 658.4013 MAN

Physical Description - vii, 216 pages : illustrations, 2 forms ; 24 cm.

Book Information

In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.

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