Outrageous!
By - Gross, T. Scott
Floor
-
Floor 2
ISBN 10 - 0814479863
ISBN 13 - 9780814479865
Book Status
-
1 Qnty Available with us.
Subject
-
Selling
, Customer services
Shelf No
-
17
Call Number
-
658.812 GRO
From small-town chicken outlets to suburban furniture stores to corporate giants such as Southwest Airlines, extraordinary service in American companies has become the key to financial success. In this book, a wildly popular speaker on the subject uncovers the secrets to delivering "outrageous" customer service.