Quality management : introduction to total quality management for production, processing, and services

By - Goetsch, David L.; , Davis, Stanley

Floor - Floor 2

Published - Pearson Education, Upper Saddle River, N.J., 2009

ISBN 10 - 0138003548

ISBN 13 - 9780138003548

Book Status - 1 Qnty Available with us.

Subject - Total quality management

Shelf No - 16

Call Number - 658.4013 GEO 2009

Edition - 6th ed

Physical Description - 1 volume : xvii,634 pages; illustrations

Book Information

This textbook features a straightforward, practical look at applying the theories and principles of total quality in the real world. Key topics covered include global competitiveness, strategic management, quality culture, employee empowerment, leadership, teamwork, communication, and education and training.

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