Total Quality Management

By - Sashkin, Marshall

Floor - Floor 2

Published - Ducochon Press, Seabrook, Md., [1991]

ISBN 10 - 0963071408

ISBN 13 - 9780963071408

Book Status - 1 Qnty Available with us.

Subject - Total quality management

Shelf No - 17

Call Number - 658.562 SAS

Physical Description - v, 179 pages ; 23 cm

Notes - Include Index

Book Information

This book addresses three factors that are important foundations of TQM: tools and techniques that people are trained to use to indentify and solve quality problems, customers as the focus of TQM, and the TQM culture based on certain values and leadership vision.

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